Yuntaa Support Processes

Training

Before the launch of any project, Yuntaa provides a training session for all of the customer’s first line support team. Topics that will be covered include:

• Complete functionality
• The backup & synchronisation tools for Window & Mac
• The admin dashboard
• Yuntaa Wiki
• Yuntaa support tool

End-user support

Because the solution is provided by you, to your customers, the most recommended method is for you to provide first line support towards your end-users.

Subsequently, 2nd or 3rd line support will be provided by Yuntaa's support personnel and team of developers.

Yuntaa provides a support tool that is completely ITIL compliant and a dedicated support line, with Service Level Agreements towards all customers.

The admin dashboard

Every Yuntaa customer can track their end-customers’ activity and statistics on the Yuntaa product via an Admin dashboard. View statistics such as number of users, account types in use and amount of space used up. Your support team will also be able to perform intervention tasks such as enabling/disabling accounts and creating/deleting users via our advanced API.